Help & contact

Contact the developer

heesu.jung.developer@gmail.com

Please include your extension version, Chrome version, the issue, and steps to reproduce it. Do not send passwords, booking identifiers, mobile-ticket URLs, QR codes, or payment information. Hide this information in screenshots too.

You can report non-sensitive bugs and suggestions on GitHub Issues. Do not post account or booking information in public issues.

The enhanced view does not appear

1. Check that you are using desktop Chrome and the latest available extension version.
2. Sign in to the BIFF ticketing site.
3. Allow the extension access to that site and refresh the ticket list page.
4. Select the month in which your booked films will be screened.

If loading fails, an error message and the original list remain visible. Check your booking status on the original site.

When are filters and position restored?

They are restored when you move between details and the list in the same tab. There is no synchronization across tabs or devices. The list covers the selected screening month.

How can I clear saved state?

Disable the extension and delete the ticketing site's stored data in Chrome settings. This may also affect your sign-in on the original site. Resetting filters or uninstalling the extension does not guarantee deletion of all site session storage. See the privacy policy for details.

Cancellations and refunds

Contact the original ticketing service about cancellation eligibility, fees, seats, or refunds. The extension developer cannot change bookings or issue refunds.